Vancouver Pediatric and Allergy Centre

PATIENT ANNOUNCEMENT

Dear Patients and Families,

 

Reopening our doors will be a gradual process. Rest assured, we remain committed to providing you and your family the best of care during these unprecedented times. Our priority is to ensure patient and staff safety by respecting social distancing guidelines as we begin our “new normal”. During this time, we continue to offer some appointments by telehealth, but are expanding our capacity to see you back in the office.

 

ENHANCED PROTOCOLS TO KEEP YOU SAFE

 

We ask that all patients and families follow these guidelines during a visit to our office:

  • Masks/face coverings are required - Please bring your own mask/face covering to be worn at all times in the clinic space - Note that masks have been made mandatory in healthcare settings by the professional colleges and the BCCDC. Young children and infants are an exception.

  • Hand hygiene is required - We have hand sanitizer available for use before and after your appointment.

  • COVID-19 pre-screening is required - The day or morning before your visit, you will be contacted to answer pre-screening questions. Please do not come to the clinic if you have a fever, chills, cough, headache or are displaying any other COVID-19 symptoms or if you think you have been exposed to COVID-19.  If you are unsure, please use the Government of BC's COVID-19 self assessment tool.

  • COVID-19 secondary screening at the clinic - Upon arrival, you will complete a second screening by telephone.

  • Please remain in your vehicle or in the lobby - call us on your arrival and you will be notified when to head into the clinic. This is to decrease foot traffic within the clinic and use of the waiting room.

  • 1 Caregiver/Parent per patient policy - Please help us minimize the number of people in the office. Please do not bring additional family including siblings to your appointment. If you have 2 or more young infants/children who are patients and require assistance, you may have a maximum of 2 adults during the visit.

  • Please bring only essential items to the visit -  We're reducing the number of personal items in the clinic (ie. backpacks, purses, books, bags, etc.). If you are arriving by car, please leave your items in your car and bring only essential items (ie. diapers, wipes, infant change of clothes or blanket)

 

WHAT OUR STAFF ARE DOING

  • Enhanced cleaning & infection control protocols - Our staff are cleaning and disinfecting all high-touch surfaces between patient visits. Communal items such as toys and magazines have been put away.

  • Social Distancing - We've decreased the number of staff onsite. We've staggered the physicians in office to minimize traffic in the clinic. We may use technology to minimize face-to-face interactions. We have modified patient flow in the clinic.

  • We've added Personal Protective Equipment (PPE) - We've implemented sanitization stations and all staff are required to wear a mask while onsite.

  • We've modified staff and practitioner procedures - We've updated our procedures to match the guidelines from the BC CDC and WorksafeBC.

 

We look forward to seeing you back in our space soon!

 

The VPAC Team